Política de reembolso

Unhappy with your purchase? We're here to help!

You have 7 days after receiving your item to request a return (if eligible). To start a return, you need to contact us using the support button at the bottom right corner. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, stickers and in its original packaging. Sealed vinyls should be unopened, brand new and still in mint condition. You’ll also need the receipt or proof of purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Sometimes vinyls and CDs can be faulty during manufacture and delivery. If your item is faulty on arrival, please contact us within 10 days of receiving your item. We are happy to assist you once the issue is identified. If the issue is considered as common manufacture or delivery imperfections, such as "pop" sounds when playing, small folds and seam splits on the vinyl jacket, returns will NOT be accepted.

If you receive an incorrect item that was sent by us, we are happy to offer exchange or return.

Exceptions / non-returnable items
Certain types of items cannot be returned. We do NOT accept returns for second-hand items, merch product, gifts cards, sales items or listed as [damaged] items. All vinyls that are not graded as MINT disc condition are second-hand items. Due to the nature of vinyl, change of mind and incorrect purchases will NOT be accepted for return. Unfortunately, we can NOT accept returns on sale items. International orders are not eligible for exchange or return, unless it's poorly damaged.

Pre-orders
We generally do not accept cancellation or refund for pre-orders of exclusive releases, limited editions and import items. If you request a cancellation, please reach out within 7 days after the date of purchase.

It is unfortunate that sometimes pre-orders can be oversold. If we're unable to fulfil your order, we will contact you and offer refund as soon as we are notified.  

Shipping Protection
You can choose to purchase shipping protection with your order. The cost is a variable of 3% and will calculated automatically based on your order subtotal. We ship all our parcels with Australia Post, shipping protection will let you access AusPost 'Extra Cover' service. You will be entitled compensation when your parcel is damaged, stolen or missing at transit, after a review and investigate by AusPost. All orders under AU$100 is automatically protected by AusPost. If you choose not too purchase shipping protection, we are not liable for any damages or other issues at transit.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we’ve approved your return without receiving refund, please contact us at info@yescharlierecords.com.